About
Good intentions are a starting point, not an access strategy.
AgentAccess exists because most small and medium businesses want to be more inclusive and don't quite know where to begin. It replaces a jargon-heavy audit process with something practical, honest and useful.
A different way to think about disability inclusion
Disability inclusion isn't about designing for one disability at a time. It's about recognising that every customer experiences your business differently. AgentAccess helps you identify barriers across mobility, communication, sensory, cognitive and digital access, so you can improve the whole customer journey.
We follow the real customer journey
The checklist tracks a visit from the moment a customer searches for you online to the moment they leave feedback. Access is not a single moment. It is shaped at every step of the customer journey.
We recognise every kind of barrier
Physical, digital, sensory, informational, financial and human. A confident welcome depends on all of them, and small changes in the human and informational layers often outperform expensive building work.
We encourage immediate action and longer-term investment
Some things you can fix this afternoon. Others need capital planning. AgentAccess is explicit about the difference so you can make progress today without losing sight of what matters over five years.
We treat "Not sure" as a good answer
An honest "Not sure" is more useful than a defensive "Yes". The tool responds with an investigation action instead of a fix — often just a five-minute check you can make in the next hour.
Disabled customers are customers
Disabled people have rights, expectations and spending power. AgentAccess supports businesses in meeting all three, without charity language, fear or guilt.
AgentAccess is a starting point, not a substitute
The checklist complements — it does not replace — engagement with disabled people and professional access advice. Where significant access, safety or legal issues are identified, seek specialist support.
Ready to see your business differently?
Around 10 minutes. No account required. Progress saves automatically.