Takes about as long as a cup of coffee
Answer a few simple questions about your customer experience in around 10 minutes.
Your disability inclusion toolkit
Make your business easier for everyone to use
AgentAccess is a free, straightforward check that helps you spot barriers disabled customers may face and shows you exactly what to improve.
Completely free to use
No subscription. No sales calls. No specialist knowledge required.
Get a practical action plan
Receive tailored recommendations showing what you’re already doing well and the improvements that will make the biggest difference.
How it works
Three steps from good intentions to visible action.
Follow the customer journey
Nine short sections track a real visit from finding you to giving feedback.
Answer practical questions
Forty-five questions in plain English. Yes, Partly, No, Not sure or Not applicable.
Receive your priority action plan
A tailored list, sorted into Do now, Plan next and Invest for the future.
A different way to think about disability inclusion
Disability inclusion isn't about designing for one disability at a time. It's about recognising that every customer experiences your business differently. AgentAccess helps you identify barriers across mobility, communication, sensory, cognitive and digital access, so you can improve the whole customer journey.
The customer journey
Access is not a single moment. It runs the length of every visit.
- Find
- Browse
- Plan
- Arrive
- Enter
- Experience
- Pay
- Get support
- Respond
Find the barriers. Build the welcome.
Disability inclusion is a customer experience issue, a human rights issue and a business resilience issue. AgentAccess turns good intentions into visible action.
Ready to see your business differently?
Around 10 minutes. No account required. Your answers stay in your browser until you're ready.
Collaboration
Help shape AgentAccess
AgentAccess is being refined through real-world testing with businesses of all sizes.
Every suggestion, observation and piece of feedback helps us make the toolkit clearer, more practical and more useful for future users.
If you've completed the checklist, we'd love to hear what worked well, what could be improved and what would make AgentAccess even more valuable for your business.
Every piece of feedback helps shape future versions of AgentAccess.